Customer Charter

Liberis has helped thousands of UK businesses grow and flourish since 2007. During that time we have provided over £100 million of funding and we continue to help businesses just like yours, each and every day. 

Over the years, our focus on providing a quick, simple, friendly service has not wavered and our commitment to treating our customers fairly remains at the heart of what we do. So you can see exactly what to expect from us, we’ve committed to the following:- 

We will put your needs first

As our customer, you are at the heart of what we do. So we’ve designed our products to be transparent to help you make informed choices. 

We will act responsibly

We are committed to funding in a responsible way, because it’s the right thing to do. See our responsible funding policy here

We will keep things simple and transparent, with no surprises

Our pricing and communications are transparent and simple to understand – we agree a cost upfront with you and this doesn’t change. No unexpected fees, charges or penalties, ever. We have said goodbye to anything that’s not business friendly, like penalty charges, late fees and fixed monthly payments. Read our FAQS here

We protect your data

We know that data protection is vitally important, that’s why anytime you transact with us online it will be super secure and we promise to only ever use your data in line with the Data Protection Act 1998 and respect the permissions you have given us. Read our Privacy Policy here

We listen

Your thoughts and feedback are important to us and are vital to improving our business. 

Share your feedback about us in the following ways:

You can call us on 01276 944 512 for a chat or even write to us at Liberis Customer Engagement, 1 Hammersmith Broadway, London W6 9DL

If we get something wrong and you want to tell us about it please use our complaints area here.

See what other customers have said on our Customers Page or at Feefo, the independent feedback platform we work with.

The Liberis Business Cash Advance - Designed to help SMEs
  • Funding from £2.5k to £300k
  • One fixed cost; no APR, varying terms or penalty fees
  • A quick, easy and no hassle onboarding process
  • Higher approval rates than the banks
  • Flexible and painless repayments that support cash flow
  • 80% of customers use us again
Apply in minutes

You can apply in a matter of minutes, and we can make a decision on the phone for you there and then.

  • One simple cost (no APR)
  • You need a credit/debit card terminal
  • You keep 100% of cash earnings
Get a quote
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The Association of Alternative Business Finance
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BFA Affiliate
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Registered in England and Wales No: 5654231. Address: Third Floor, Glen House, Glenthorne Road, London, W6 0NG
Liberis is a responsible financial provider. Liberis does not offer 'short-term loans'. The minimum expected duration of a Business Cash Advance is 120 days / 4 months and typical expected durations are 6-12 months. These business financing products are not consumer loans.