Liberis Customer Complaint Policy

Customer Service

At Liberis we do everything possible to make sure that our customers receive the best possible service and are treated fairly. There may be times, however, where we do not get things right the first time and the service you receive falls short of both of our expectations.

If you are not completely happy with any aspect of our service, please let us know. We welcome your feedback as it gives us both the opportunity to put things right and also to make improvements to our customer service in the future.

How to make a complaint

The first course of action is to pick up the phone and let us know what you’re unhappy about. Misunderstandings can often be sorted out on an informal basis – we may be able to iron out the problem straight away. You can tell us about your concerns by calling us on 01276 944 512 (mobile friendly number). If you prefer, write to us at or you can tell us about your concerns by contacting us as follows:

Customer Engagement
Glen House
Glenthorne Road
London W6 0NG

We will work diligently to resolve your complaint and provide you with a full response as soon as possible.

If we are unable to resolve your complaint straight away, we will promptly acknowledge receipt of your complaint.

If your complaint isn’t fully answered within four weeks of receipt, we will contact you to let you know why we have been unable to provide you with a full response. We will also let you know the anticipated time by which we aim to provide a full response.

Our aim is to provide you with a final response to your complaint within eight weeks of receipt. If this is not possible, we will contact you again to let you know what timescales we are endeavouring to work to.

Our final response will contain a full explanation of our findings.


The Liberis Business Cash Advance - Designed to help SMEs
  • Funding from £2.5k to £300k
  • One fixed cost; no APR, varying terms or penalty fees
  • A quick, easy and no hassle onboarding process
  • Higher approval rates than the banks
  • Flexible and painless repayments that support cash flow
  • 80% of customers use us again
Founding member
The Association of Alternative Business Finance
Affiliate member
BFA Affiliate
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Registered in England and Wales No: 5654231. Address: Third Floor, Glen House, Glenthorne Road, London, W6 0NG
Liberis is a responsible financial provider. Liberis does not offer 'short-term loans'. The minimum expected duration of a Business Cash Advance is 120 days / 4 months and typical expected durations are 6-12 months. These business financing products are not consumer loans.